Client/Customer Feedback Form

Project Name *

Service Provided *

Client/Customer *

CDMS Interviewer

Project Number *

Client Contact *

Client Contact Number

Review Stage

1. Did CDMS provide you with the level of expertise you expected?

Comment

2. Did CDMS communicate effectively in the delivery of the service?

Comment

3. Did CDMS resource the project adequately?

Comment

4. Did CDMS fully understand your requirement to your satisfaction?

Comment

5. Did CDMS show a satisfactory approach and level of enthusiasm?

Comment

6. Did CDMS identify and resolve technical issues that may have arisen?

Comment

7. Did CDMS provide technical documentation of the quality expected?

Comment

8. Did CDMS complete the work stages in the agreed timescales?

Comment

9. Would you use CDM Services again?

Are there any specific areas of service delivery that you believe could be improved?

* Required.

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